"Very good care at the hospital after slip on leaves"

About: York Hospital / Accident and emergency York Hospital Accident and emergency York YO31 8HE York Hospital / Trauma and orthopaedics York Hospital Trauma and orthopaedics YO31 8HE

Posted by waltzyw65 (as a relative), 2 years ago

Early November my husband slipped on wet leaves and damaged his right arm. I took him to A & E at about 20.00 hours, he had an assessment by a triage nurse within 5 minutes of arrival, he was sent to Urgent Care where he was seen by a Nurse Practitioner within 10 minutes, she checked him, gave painkillers and sent him for an X ray, then back to the Nurse Practitioner who was very efficient and reassuring. She gave him a collar and cuff sling, painkillers, leaflets and an assurance that the Orthopaedic team would be in touch in the next few days. We left the hospital 2 and a half hours later. Fantastic service.
Two follow up appointments a week apart were face to face appointments and X rays and again conducted efficiently by a Nurse Practitioner who was very experienced and reassuring.
This all seems very good practice and you are to be congratulated for this. Well done.

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York and Scarborough NHS Trust

Submitted on 02/12/2022 at 16:24

Published on Care Opinion at 16:24

Thank you for your kind words regarding the care your husband received in the Emergency Department and Urgent Care Unit at York Hospital, and then later in the Orthopaedic Department. It is heartening to know he was treated with such kindness and encouragement during your visits.
Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care.
I have passed on your comments to the staff involved, which I am sure they will be very pleased to read.
Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.

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Update posted by waltzyw65 (a relative) 2 years ago

In these times when many people have negative experiences at hospitals around the country I thought you needed to be praised!

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Very good care at the hospital after slip on leaves

"Very good care at the hospital after slip on leaves"

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Update posted by waltzyw65 (a relative) 2 years ago

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