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"Recent hospital admittance to Rainbow suite"

About: Russells Hall Hospital

I am a cancer patient that was taken into hospital by ambulance. None of the staff on both wards I was on had been trained to administer drugs through the PICC line and no one could flush and lock the line before i was discharged. I had to wait 4 hours for a nurse from intensive care to come down to the ward to flush the line. It took literally 3 mins. I then had to visit the brierley hill clinic the following week to get line locked. Surely all staff should be trained. Many cancer patients have collapsed veins so its important that drugs can be administered through the line as its very traumatic for the patient when staff are unable to get cannula in. Such a shame that this is happening on a new ward that is supposed to be improving services. Very unprofessional. The staff on the wards were all lovely and very apologetic and embarrassed. But this kind of situation is very worrying and adds to the stress and anxiety when patients are poorly

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Responses

Response from Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 2 years ago
Submitted on 30/11/2022 at 16:18
Published on Care Opinion at 16:18


Thank you for taking the time to post feedback about your recent experience in the Rainbow Unit at Russells Hall Hospital.

We always aim to offer the highest standards of patient experience and care so it is very disappointing to hear that your experience did not reflect this. We must apologise for the inconvenience caused during what must have been a worrying time.

We have shared your feedback with the senior management team and Acute Medicine, Matron who will take appropriate action. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you.

All the best and take care.

Patient Experience Team

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