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"Wonderful Nurse spoke to our family about our worries"

About: Derriford Hospital / Cardiology

(as a relative),

My mum is currently being treated for heart failure and blood clots on the lungs. Mum was sharing that it can be really hard to take in all the information a consultant is sharing as quite overwhelming as she is unwell. Nurse Lexi overhead and asked us if there was anything she could help explain and she spent a good 5-10 minutes answering our questions in such a clear and kind way and I was just left feeling so relieved that my Mum is being cared for by such a lovely person. Thank you to her and the whole team on Tor Cross - you are amazing.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 2 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 13/12/2022 at 15:12
Published on Care Opinion at 15:12


picture of Alison Stanton

Thank you so much for the positive feedback, it is always good to know our care has made a difference and I will feedback the kind comments to Lexi and all the team.

Many thanks

Gerry Madar

Ward Manager

Torcross

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