"I really will never forget how kind you all were."

About: Queen Elizabeth University Hospital Glasgow / Maternity care (Wards 47, 48 & 50)

(as a service user),

I gave birth recently by c-section to a premature baby who had to go straight to intensive care. I had severe PTSD from a previous traumatic birth and my stay at the hospital was the most scary, sad and lonely position I have ever been in. I was absolutely terrified and an emotional wreck.

Due to a combination mental and physical health problems, I know I was a complex patient however, there were some individuals who really shone through and helped me more than they will ever know. 2 midwives Rachel and Nic were so understanding and patient with me. I really don't know how I would've got through to discharge without them. They listened to my fears without judgement and are role models as healthcare professionals. Tracey, the hcsw, who clocked up her steps taking me back and forward to NICU always with a smile and a friendly and caring word to say. The 2 girls who cleaned the ward all day and were so friendly and upbeat. Donna, who did so much for me during the day and seemed so busy but still nothing was a problem if I asked her for something. And of course the kitchen staff who were fantastic with my dietary requirements and never ending hunger.

Thank you so much to you all. I really will never forget how kind you all were. You made a massive difference and I truly mean that.

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC nearly 2 years ago
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 29/11/2022 at 14:18
Published on Care Opinion at 14:18


picture of Gaynor Bird

Dear CMacUnicorn,

Many thanks for taking the time to tell us about your experience following the birth of your baby here at the Queen Elizabeth.

It is heart-warming to read such glowing praise for all of our team here and I will make sure that your thanks is passed on to Nic, Rachel, Tracy, Donna and of course our fantastic kitchen staff who kept you well fed!

I am very proud of our team here and it is great to read of the kindness of each member of the team and how they made a real difference to your stay with us during what must have been a very stressful time for you and your family.

Many thanks

Gaynor

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