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I'm not sure they realise how much they really helped me

Posted By castorhm83

"I'm not sure they realise how much they really helped me"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as the patient),

After becoming unwell I was admitted to St Mawes ward bay D5 I feel I was treated with dignity and respect. There were 4 members of staff that made a huge positive help on my stay they were HCA Abbie, HCA Donna, Nurse Lianne and Nurse Aki, these 4 people were amazing and helped me get through some really tough times and I'm not sure they realise how much they really helped me and how much I appreciate them. Unfortunately none of them were there on my day of discharge but I would love for them to know how I appreciate everything they did for me.

If I were to find myself in hospital again I would feel safe in these nurses hands. One specific day I was suffering my first ever panic attack and didn't know what was happening but Abbie and Lianne together got me through it and stayed with me until I was comfortable. I am so thankful to them. I had a number of falls also and Abbie escorted me to the loo due to my falls I was not safe to be left alone and dealt with absolute respect and dignity. For someone so young, Abbie does her job so so well, I think she is amazing . Overall the staff work like Trojans and don't get the praise they deserve I hope this message gets passed onto the named members of staff Thank you Abbie, Lianne, Donna and Aki.

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Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/12/2022 at 14:25
Published on Care Opinion at 14:25

Dear castorhm83

Firstly, please accept my apologies for the delay in getting back to you on here. Thank you for taking the time to share your story with us.

I am so pleased to see that, during your time on St Mawes ward, you were treated with such respect and dignity and that the members of staff helped you through some tough times including experiencing your first panic attack, which must have been quite a scary time. I am glad that they made you feel safe during this.

I am also delighted to see that they supported you throughout your stay, accompanying you after your falls and continued to care for you with respect and dignity.

I am writing to you as a member of the Patient Experience team but I will ensure your kind wards are forwarded on to the appropriate team with a special mention to Abbie, Lianne, Donna and Aki through our Learning from Excellence scheme.

Thank you, again, for taking the time to share your story with us.

Best Wishes

Megan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 09/12/2022 at 16:01
Published on Care Opinion at 16:01

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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