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"End of life care"

About: General practices in Lothian Midlothian Community Hospital / Hospital @ Home (Midlothian) Midlothian Council - Domiciliary Care - Care at Home

(as a carer),

I along with my sister and daughter cared for my mum in her last few weeks of life. Mum expressed to the GP that she didn’t want to go into hospital again, she wanted to stay at home with her family as her and our experience had not been the best on her last admission. 

With the wonderful caring support of the Dalkeith District Nurses and Midlothian Council Carers, we were able to keep my mum at home comfortable and relatively pain free until she passed very peacefully surrounded by her family. The District nurses were kind, compassionate and very caring, they treated us all with respect and dignity, and did everything in their power to make a difficult time as easy as possible, from assessing and ordering equipment, to being there for us when we needed extra support. Nothing was a problem.

The OT’s from the home support team came and assessed what was needed and gave support and advice. The carers from Midlothian Council were wonderful and their input allowed us to have the precious quality time with mum. This made a very difficult time bearable.

I would like to thank all the staff that were involved in my mum's care at home, as without your input it would have been very difficult. I would also like to thanks the Hospital at Home team in Midlothian for their input with mum over the last few years. That service allowed her to stay at home and be looked after when she was unwell without the whole nightmare of hospital admission. I am very grateful for all the support and help I received from the community services. 

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 25/11/2022 at 16:22
Published on Care Opinion at 16:22


Dear Kindness123

My name is Ana and I work within NHS Lothian's Patient Experience Team.

First of all my condolences on your loss.

I would like to thank you for taking the time to share your story at what must be a very difficult time for you and your family. We are very grateful for your feedback!

It was lovely to read that staff went above and beyond to provide the care your mum needed. I am so pleased that you and your family were treated with respect, dignity and the support provided by staff enabled you and your family to have some quality time with your mum.

Please be assured that your story has been shared with the relevant service/staff and that your appreciation means a great deal to them!

Thank you again for sharing your feedback with us.

Best wishes,

Ana Mezzomo

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Response from Maureen Mackintosh, Advanced Nurse Practitioner, Midlothian Hospital at Home, NHS Lothian 2 years ago
Maureen Mackintosh
Advanced Nurse Practitioner, Midlothian Hospital at Home,
NHS Lothian
Submitted on 29/11/2022 at 10:52
Published on Care Opinion at 10:52


Dear Kindness123

On behalf of the Midlothian Hospital at Home team we send our sincere condolences to you and your family following the loss of your dear mum.

It was a pleasure to support mum to stay at home during episodes of acute illness.

Maureen Mackintosh

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