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Given 3 clear hospital options with estimates of appointment...

Posted By Glad997

"Given 3 clear hospital options with estimates of appointment timescales. "

About: Telford referral and quality service (TRAQS)

(as a parent/guardian),

- Contacted by TRAQS (telephone) regarding eye appointment for my daughter.

- Given 3 clear hospital options with estimates of appointment timescales. Chose earliest option and agreed by phone.

- Hospital appointment arrived quickly with good directions.

- Well received, examined and outcomes clearly explained by doctor - excellent service! !

Thank you.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 14/06/2013 at 19:21
Published on Care Opinion on 15/06/2013 at 10:01

Thank you for your comments..

TRAQS was established in June 2012 to ensure patients are offered a choice of where they can be seen and where possible we try to book an early appointment at a local hospital of choice. At times this is not possible, so we endeavour to give clear, concise options for patients to chose. I am pleased that TRAQS were able to go through the options available and book an appointment that met with your approval. It is important to all NHS staff that you receive the care and attention at such a difficult time.

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