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Told me I had got lost in the administration!

Posted By Dodge536

"Told me I had got lost in the administration!"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as a service user),

1st appointment letter in October 2012.

Princess Royal Hospital told me I had got lost in the administration!

Appointment at Apley clinic in April to see Dr Choudry.

Princess Royal Hospital appointment in late May.

Mr Dodenoff, Dr, a member of his team advised I need an operation for carpal tunnel syndrome which will be in about 6 weeks.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 23/06/2013 at 13:49
Published on Care Opinion on 24/06/2013 at 11:02

Thank you for your feedback.

I am sorry if you have been inconvenienced in any way and feel that you have not received a satisfactory service following your referral. Unfortunately these are matters outside of TRAQS control and I am sure you will have received an explanation from the relevant staff at Princess Royal Hospital.

Nevertheless thank you for writing to us on this matter.

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Response from The Princess Royal Hospital 10 years ago
The Princess Royal Hospital

Submitted on 26/10/2013 at 13:50
Published on nhs.uk on 05/01/2014 at 23:30

I am really sorry to hear about the initial poor communication and hope that everything had gone according to plan to arrange your carpal tunnel procedure.

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