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"Not listened to when i should have been"

About: East Surrey Hospital / General surgery

(as the patient),

I woke from surgery in agony, when pain was controlled and I finally got settled I discovered I had a chipped tooth and a cut lip as well as awful pain in my jaw, the anaesthetist seemed to have had no care in placing the tube and I am still suffering with my jaw now, 4 weeks on.

I repeatedly told the nurses my throat was very painful and was told this was just where the tube had been, no body checked my throat and I didn't see a doctor during my stay at all, I went to my own GP on return home to be told I had sever mouth and throat thrush, no wonder I couldn't eat or drink.

I think the nurses should listen when a patient tells them when something is wrong.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 12/06/2013 at 16:55
Published on Care Opinion on 13/06/2013 at 19:18


picture of Ian Mackenzie

Dear Bumpers,

I'm very sorry to hear of your recent experience.

If you'd care to e-mail me at ian.mackenzie@sash.nhs.uk or telephone 01737 231988 and let me have the details I will ensure someone looks into this for you.

regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 14/06/2013 at 08:55
Published on Care Opinion at 09:10


picture of Ian Mackenzie

Dear Bumpers

Thank you for contacting me directly.

I have passed your e-mail to our complaints department who will look into the issues that you raised.

Regards

Ian

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