"Not listened to when i should have been"

About: East Surrey Hospital / General surgery

(as the patient),

I woke from surgery in agony, when pain was controlled and I finally got settled I discovered I had a chipped tooth and a cut lip as well as awful pain in my jaw, the anaesthetist seemed to have had no care in placing the tube and I am still suffering with my jaw now, 4 weeks on.

I repeatedly told the nurses my throat was very painful and was told this was just where the tube had been, no body checked my throat and I didn't see a doctor during my stay at all, I went to my own GP on return home to be told I had sever mouth and throat thrush, no wonder I couldn't eat or drink.

I think the nurses should listen when a patient tells them when something is wrong.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Bumpers,

I'm very sorry to hear of your recent experience.

If you'd care to e-mail me at ian.mackenzie@sash.nhs.uk or telephone 01737 231988 and let me have the details I will ensure someone looks into this for you.

regards

Ian

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Bumpers

Thank you for contacting me directly.

I have passed your e-mail to our complaints department who will look into the issues that you raised.

Regards

Ian

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