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9 weeks wait for appointment.

Posted By Lively386

"9 weeks wait for appointment."

About: Telford referral and quality service (TRAQS)

(as a service user),

9 weeks wait for appointment.

20 minutes wait at hospital.

Less than 5 minutes with doctor.

Now 4 month wait for next stage!

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 23/06/2013 at 13:40
Published on Care Opinion on 24/06/2013 at 11:01

Thank you for providing feedback to the TRAQS team. I am sorry that you appear to be disappointed with the overall service provided to you.

TRAQS has been developed to offer a choice of provider at the earliest possible date and you should normally wait no more than 18 weeks from of your referral to the beginning of your treatment. Therefore I am sure you will now accept that to receive an appointment within 9 weeks is well within the agreed target. Unfortunately TRAQS has no control over the waiting times at the hospital but I can only say that there must have been a valid reason for the delay you experienced. Time spent with the consultant and the for the next stage of your treatment are similarly, not within TRAQS control. Again, the 4 month delay you mention must be due to pressures which the clinic is currently experiencing.

Nevertheless thank you for taking the time to forward your comments and I hope your treatment pathway is positive.

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