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Nurses spending more time in the office than with patients

Posted By Girl interrupted by system

"Nurses spending more time in the office than with patients"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as the patient),

During my time in highbury, every single day and night without fail the staff would spend more time in the office than actually on the ward!

To gain there attention patients would have to form a queue and wait looking in through the window until staff decided to talk to you or hear you.

So much for patient care.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 10 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 13/06/2013 at 17:41
Published on Care Opinion at 19:37

picture of Jane Danforth

I was really sorry to hear that you felt that staff on the ward were unable to give you the time you needed to talk. Please can you let me know which ward you were on as I can contact them and ask them to reply.

Many thanks for your feedback we do appreciate you telling us when things have not gone to plan as we feel it is crucial for patients on the ward to feel they are listened to and heard.

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