"Update"

Hi, We're really sorry for the initial issues you faced in contacting the department but I am delighted to read that our secretary was so helpful and you are now back on track. We would like to take this opportunity to reassure you that we are making some developments that will improve the way we deliver our service to patients. We are very aware that some patients are having to wait longer for an appointment or surgery than is ideal and that some patients also have their appointment dates or times changed. We are very sorry for this and want to reassure you that we are making some changes to our processes during August and September that will significantly improve both the appointment process for patients and further reduce waiting times. If you do have any further concerns, please feel free to contact the following numbers from Monday to Friday, between 9am and 4pm: Enquiries about clinic appointments – 0116 258 6763 Enquiries about surgery – 0116 248 5930 General information – 0116 258 6468 We are also aware that patients have been facing some are difficulty in contacting us on these numbers at peak times due to the volume of calls but we will make every effort to answer your call and resolve any concerns. Kind regards Interim Service Manager Ophthalmology Leicester’s Hospitals