This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent A&E care of broken thumb

Story from nhs.uk

"Excellent A&E care of broken thumb"

About: Stepping Hill Hospital

Anything else?

I attended A&E on a Wednesday morning after suspecting a broken thumb. The waiting time said it was 2 hours; I was seen by the assessment nurse almost immediately, sent straight to xray, saw a Dr who confirmed a hairline fracture then bandaged up and discharged within an hour of arriving. The staff were very professional and efficient despite being somewhat under pressure. My only complaint would be the number of other patients in the waiting room moaning about how long they had been waiting (some of whom were seen before me), and patients aggressively swearing at the staff who were trying their hardest.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 20/06/2013 at 15:54
Published on Care Opinion at 16:50

Thank you very much for this positive feedback. I will share your comments with the Emergency Department team which I am sure they will appreciate

Cath Marsland Head of Risk and Safety

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 29/12/2015 at 09:17
Published on nhs.uk on 30/12/2015 at 01:31

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital, barring the comments from other patients waiting.

Kind regards

Patient and Customer Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k