"Lack of communicate"

About: Princess Royal Hospital (Haywards Heath)

Anything else?

I was admitted for achilles tendon lengthening surgery last week and as of yet no one has told me what has been done or how it went. i feel very much out of the loop and i have no reassurance whatsover. I found the first physio to be very patronising. I was kept in over night despite being a |"day case" because i couldn't walk on my crutches following surgery...they had me up on crutches 30-45 minutes after coming round from general anaesthesia...not much good really. My one night stay care was good and the nurses were brilliant and thankfully so was the second physio. I call them back today to see if i could get any info on what was done etc and it seems to be too much bother, not happy to be honest!

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Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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