"At least three weeks were wasted by TRAQS."

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Dermatology

(as the patient),

The level of care at Clinic D (Dermatology), Princess Royal Hospital, Telford, was clear, efficient and thorough, which left me feeling so much better.

TRAQs was a different story. The pamphlet said I would be contacted within five days. After two weeks, I phoned and was told they had not got around to my case. When I pointed out the five day promise, the person on the phone said the pamphlet should be changed.

After three weeks, TRAQs wrote to say they couldn't make an appointment and I must wait for the dermatology team.

After another week I finally got an appointment. At least three weeks were wasted by TRAQS.

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