"Staff communication - or lack of!"

About: Solihull Hospital

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I had an appointment as an outpatient at 10.30am and 11am. At 11.10 I asked when I would be seen. Apparently I had been crossed off one list but not another, so clinical staff didn't know I was there. I was told by two staff members it was not their fault, and maybe it wasn't, but their system clearly doesn't work if all staff cannot access essential computer data. I was seen 55 minutes late for my first appointment and 1 hour 15 minutes late for the second. I accept some delay is unavoidable, but feel this is excessive, especially as many people who came in after me were seen before me.

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Story from NHS Choices

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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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