"day patient on ward 8 Thurs. 16th May"

About: Royal Bournemouth General Hospital

Anything else?

a very professional approach from the very early start of 0730 arrival. kept fully informed of what the day would hold for me, and any concerns were dealt with in a most assured way. Following my procedure I awoke in the recovery section to find a nurse by my bedside . For the rest of the day I was given the best of care and consideration and felt quite involved in all aspects of the patient welfare. Having suffered a slight relapse during the afternoon it was decided to prolong my stay until the next day. I was transferred to ward 12 for my overnight supervision and during the night I witnessed just how professional, committed and dedicated all the staff are as an critical emergency happened in the bed opposite. I can only say that for anyone entering RBCH as a patient , you can rest assured you will experience the highest quality of care .

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Response from Royal Bournemouth General Hospital

Dear David Your detailed feedback was very considerate and we are delighted that you considered the care we gave exceeded the expected standards of our high quality. I am sorry that you had to spend an extra night with us but please know that your comments may be reassuring for other patients. Once again thank you. Sue Mellor, Head of Patient Engagement

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