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Typical, no apology!!

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"Typical, no apology!!"

About: Leicester Royal Infirmary

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Gave my time to make a review on condition of care in Leicester RI maternity unit and A&E. Since my report and after another stay, where different nurses and doctors asked the same questions and appeared to start from scratch every visit, every shift, I wonder, do handovers no longer exist!? Not exactly reassuring to a patient who has to repeatedly state their own "case"!. Communication between staff is obviously lacking and I'm still awaiting an apology for the lack of care and attention during the last visits.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:40
Published on nhs.uk on 10/10/2013 at 04:00

Dear cardicpatient13, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. It sounds like you may have put in a formal complaint with the PILS team at the time, but if you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Kind regards Communications Team Leicester's Hospitals

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