"ENT Surgery"

Anything else?

I was in for an overnight stay for surgery on my neck. I arrived at hospital at 7:30 AM and through some scheduling mishaps did not go into sugery until late afternoon. However, I was kept apprised of the delay and accept the reason for it. The anaesthetist and the surgeon were both attentive, actively listened to my input (I had a similar procedure done a few years before) and post-operative nursing care was of an excellent standard. The thing that impressed me most about the whole experience was that it was very evident that the staff cared. There was a certain amount of delay in getting discharged, again due to events that were not really in the staff's control, but on the whole, the standard of care I received during my stay exceeded my expectations.