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Care Opinion

AMU UNIT

Story from nhs.uk

"AMU UNIT"

About: Solihull Hospital

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My review is directed at the amu unit were the ambulance drops their patients.my 89 year old mother was unfortunately brought there,even though she was suffering from breathing problems,amongst other things , she did not see a doctor for 6 hours. The nursing staff seems disinterested,and tried to avoid your gaze,as you desperately try to get help,call buttons ignored,and some nursing staff curt and even rude.this was by far the most depressing experience I have had in all my dealings with hospitals.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust 10 years ago
Iona Belgrove
Patient Services Manager,
Heart Of England NHS Foundation Trust

Submitted on 04/06/2013 at 08:22
Published on Care Opinion at 10:04

I am very sorry to read about the concerns you have raised about your mother's treatment at Solihull Hospital. Could you possibly contact us as we would like to ensure that the issues you have raised are fully addressed. Contact 0121 424 0808

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Response from Solihull Hospital 9 years ago
Solihull Hospital

Submitted on 14/08/2014 at 13:02
Published on nhs.uk on 15/08/2014 at 04:00

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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