"Disappointment"

Anything else?

I am more than a little disappointed, that you haven't even bothered to reply to my previous posting. All the messages before and some after have had some level of response but mine has none. I tried to give reasonable and balanced feedback, in the hope that this would be used to look at ways of improving the patient experience and to help with the image of your hospital. But the lack of response leads me to wonder, if you only make this facility available to your customers, because you have been told that you have to, and you really have no interest in analysing or using this feedback......