"shame the paperwork let hospital down"

Anything else?

Got appointment in post to see the diabetes consultant at the diabetis clinic at Thatcham community hospital. ummm .... did they know something I did not following my blood test at doctors. Feeling very worried I phoned them. They said would investigate and call me back. could feel blood pressure rising by this time as was quite worried I had diabetes, which with only one kidney, worried me somewhat. They got back to me and said no problem. The appointment was for the endocrinologist but they hadnt any automatic letters for that department so sent me ones for the diabetic clinic instead. HUH!!!! maybe a note pinned to the letter telling me not to freak out that I didnt have diabetes and the appointment wasnt for the diabets clinic as stated but ...... Reception told me to go to outpatients, which I did. Apart from that I was seen promptly by the endo etc. He gave me form for a blood test. I was spoken to rather curtly by the nurse on duty at the "blood counter" telling me no more tests today and all those people were ahead of me pointing to the rows of patiently sat patients.. I politely told her I had never been to this hopsital before, didn't know the routine which I why I was asking her and the endo just told me to present this form - today! She did ;profusely apologise and could see she was stressed out with so many people to take blood from. Must have been very hectic to turn people away. So arranged to have my GP take the bloods following week. I didn't know I had to "take a number" and sit and wait. Where I got the number from, haven't a clue but ... maybe next time if I have to attend again, i will ask at reception first and get clued up on what the procedure is. I so dislike the first day at a hospital as everyone expects you to know what to do and where to go. In the box below where I have to say which department I visting I have selected the Endocrinology and Metabolic Medicine department. Although I did see an endo I was actually sent to the Outpatients department, but no choice to select that.