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Midwife home visit disaster

Story from nhs.uk

"Midwife home visit disaster"

About: Milton Keynes Hospital

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Had our second baby on Monday 2nd day visit by community midwife eventually on day 3 after waiting in for 2 days. 5 day visit they could not guarantee they could make it at all and told us to go to the hospital ourselves. 10 day visit promised am visit 5.30 still no show and no idea when they might arrive. I took day off work and we all stayed in all day for nothing. No communication , no explanation dont think they care. 2 children and it happened both times. Dont waste your time waiting in.

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Responses

Response from Milton Keynes Hospital 10 years ago
Milton Keynes Hospital

Submitted on 19/02/2014 at 12:50
Published on nhs.uk on 20/02/2014 at 03:00

Firstly, Milton Keynes Hospital would like to apologise for the length of time it has taken to reply. The Trust is sorry to hear of your experience of the Community Midwifery service and your comments have been passed to the responsible managers for their information and action. If you would like to discuss this further or make a complaint then please contact the Patient Experience Team on 01908 243633 or 01908 243181 or alternatively e-mail patientexperience@mkhospital.nhs.uk or write to the main hospital address. Thank you.

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