"Management of eye casualty"
About: Queen's Hospital, Burton Upon Trent Queen's Hospital, Burton Upon Trent Burton -on- Trent DE13 0RB
Posted by Anonymous
I agree with the last comments. The eye casualty seems hopelessly disorganised, and appointments are cancelled with seemingly little or no regard to the clinical nature of the appointment. I have had a consultant ask to see me within 6 weeks for a condition which needs regularly monitoring. After 6 weeks I contacted them to ask why my appointment had not been made. By coincidence (i.e. I had been forgotten about) one arrived a few days later, 4 weeks later than the consultant requested. This was then cancelled again and rescheduled 12 weeks later. I managed to force my way through the defensive line and got to see a consultant, who admitted that things were inadequate on the booking front.
In that time my eye problem had significantly worsened, had I not persisted in trying to get someone to see me earlier I could have suffered irreparable damage to my eye.
I have no confidence in the management of this service whatsoever, however I would add that the nurses and consultants I have seen have been excellent.