"Under-staffed but with some good people"

About: The Royal Liverpool University Hospital

Anything else?

Typical for NHS care, they are clearly under-staffed, and patient care can suffer as a result. I was an in-patient for 1 night recently. During the night time, the room I was in saw few nurses, and I was left for 45 minutes without any bedding. The room was too cold, especially given that older adults were there. Amongst the chaos, some excellent staff (nurses, doctors and support staff), doing a great job in difficult circumstances. A nurse said to me "if my mum or dad was in here, I wouldn't be be fuming"

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Response from The Royal Liverpool University Hospital

Thank you for your comment. We are very sorry that you didn't have a good experience with us. We have passed on your comment to senior managers but we would like to speak to you to find out more so we can address your concerns. If you would like to contact our Customer Relations Team, they will be able to help you. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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