"My second visit to A&E at Good Hope with a..."

About: Good Hope Hospital

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I attended Good Hope in Jan 2010, and again in April 2013. My first visit was satisfactory, my second visit in April 2013 was appalling. Brought in by ambulance, having been given morphine for the extreme pain, I was met with a long queue of stretchers in the corridor (Tuesday evening, approx 5pm). To assist the paramedics I transferred to a wheelchair so they could leave with their stretcher. I then waited in the waiting area for 7 hours+, having seen a nurse once who did a blood test, gave me no further information and just left me......eventually after 1 am, my daughter (14) was extremely tired so we left....the nurses did not even come to offer me water/pain relief or any information.....once home I removed my cannula myself and saw my own GP for diagnosis and treatment.

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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