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Anticoagulant clinic

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"Anticoagulant clinic"

About: Good Hope Hospital

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A consultant needs to take a seat in the anticoag clinic waiting to have their INR checked. It feels like you are just a number with no feelings . Shoved in a tiny room with no windows or light and then moved around by calling a number. Then stabbed by a non communicative MLO no eye contact Just "can I have your number' . Then to be asked to move repeatedly into the next chair and wait til some guy with no eye contact tells you what to take . I dont know who he was or what his name was . He could have a cleaner for all I knew as i could nt see his ID badge . No introduction or hello . Thanks GOod Hope for making me feel like a sheep who needs to be sheared .Having a DVT and taking wafarin is no fun and we didnt ask to have one and surely we deserve the dignity and repect of any patient coming in for treatment.

Can i say a big thank you to Ambulatory Care Staff who were fantastic .Can I come back?

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Responses

Response from Good Hope Hospital 9 years ago
Good Hope Hospital

Submitted on 14/08/2014 at 13:11
Published on nhs.uk on 15/08/2014 at 04:00

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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