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Hospital Feedback.

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"Hospital Feedback."

About: University Dental Hospital

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I have attended the hospital several times over the past few months. Each and every time I have found that the actual professional level staff eg. consultants, x-ray guy, security guard are very friendly and helpful.

However, to get to the you must first go through the most miserable and bad attitude staff I have ever come across. They will leave their desks, look down and redirect you to the person sat to their left rather than deal with you. When they fail to pass the buck and have to deal with you, there is no courtesy, and no smiles, snatched papers. They are very unhelpful and will do absolutely nothing but the bare minimum to get you away from them so they can go back to their misery and waiting for the day to end, or for lunch by the looks of it.

They will not go the extra mile or check something out for you that you are unsure about.

Considering it;s the recession, they do not act at all remotely grateful for the privilige of having a job, and I am sure others would be far more grateful. All the professional staff are lovely and helpful and *professional*

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Responses

Response from Manchester University NHS Foundation Trust 10 years ago
We are preparing to make a change
Manchester University NHS Foundation Trust

Submitted on 06/06/2013 at 13:29
Published on Care Opinion at 14:32

Thank you for your feedback.

We are sorry to learn that you experience was not as positive as we would hope on your recent visit to the University Dental Hospital. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment, we can tell you that we are reviewing our reception teams and ensuring all staff are receiving additional training in relation to customer services. Your concerns have also been raised directly with the staff within the patient services team so that they can consider the impact of how their behavior can affect our patients and ensure that others don't experience the same issues as you did.

It was very kind of you to compliment the members of professional staff you came into contact with during your visit and your comments will be passed on to the teams.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information. Therefore, if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from University Dental Hospital 10 years ago
University Dental Hospital

Submitted on 06/06/2013 at 14:26
Published on nhs.uk on 07/06/2013 at 03:15

Thank you for your feedback. We are sorry to learn that you experience was not as positive as we would hope on your recent visit to the University Dental Hospital. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, we can tell you that we are reviewing our reception teams and ensuring all staff are receiving additional training in relation to customer services. Your concerns have also been raised directly with the staff within the patient services team so that they can consider the impact of how their behavior can affect our patients and ensure that others don't experience the same issues as you did. It was very kind of you to compliment the members of professional staff you came into contact with during your visit and your comments will be passed on to the teams. It is difficult to respond to all the posts in a full way often because of a lack of detailed information. Therefore, if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by emailing pals@cmft.nhs.uk. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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