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Communication

Story from nhs.uk

"Communication"

About: Royal Brompton Hospital

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I am only able to give my opinion as an out-patient. However communication has been a big issue for me. After receiving a letter telling me my appointment was cancelled as i had been booked into the wrong clinic and was told that i would receive a new appointment soon. This never happened and after speaking to different people after being transferred from one person to another no one returns the calls they say they will. I have been given a date for admission and tests which i am unable to keep, despite phoning and leaving messages and trying to rearrange this have not heard back.Please dont advise me to contact PALS .............i left a message for them almost 2 weeks ago and still waiting.

I have chosen to remain anonymous as if i havnt slipped through the net dont want my care compromised.

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Responses

Response from Royal Brompton Hospital 10 years ago
Royal Brompton Hospital

Submitted on 07/05/2013 at 15:40
Published on nhs.uk on 11/05/2013 at 03:15

Many thanks for alerting us to this. We are concerned that you are experiencing problems rearranging the date of your respiratory outpatients clinic appointment and want to make sure that this is sorted out quickly for you. Please can you contact Dianne Sobers, outpatient service manager, on either 020 7352 8121, extension 8016 or by emailing D.Sobers@rbht.nhs.uk, and she will be very happy to help you.

We aim to provide all patients with a high standard of care at all times, and this includes our communication with you, which should always be clear, informative and prompt.

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