"Not good"

About: Royal Preston Hospital

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My Mother aged 89 has been in ward 24 for a week. She seems to have recovered well but we know very little, it is difficult to get information. I always had to look for a nurse and ask how Mum was, I felt embarrassed as if interrupting her. Mum was discharged today and arrived home in an ambulance at 10:15 pm. She was cold, hungry, shaky, feeling sick and very distressed. I tried to ring the ward earlier in the evening to get information but no-one answered. Her treatment during discharge has been horrendous .

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary - we will make sure your concerns are raised with ward 24 staff. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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