"poor sevice"

About: Luton & Dunstable Hospital

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One of my parents has been admitted to ward 14, I find the staff unfriendly, that is when you can find any staff. But the night staff , have treated my parent, appallingly, ignoring them all night, treating them roughly, with no compassion. When you are elderly and unwell, you would expect to be treated with some dignity. I will say the doctor's have been good. I think the management need to look closely at some of there staff

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your parents experience has been an unpleasant one. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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