"Something should be done to sort out these delays"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ophthalmology

(as a service user),

The initial set up through TRAQs was very smooth. My appointment was for 1: 50pm on 27/3/13 but it was 3: 15pm before I got in to see the consultant.

However, he was extremely thorough and explained everything in detail. I do however feel something should be done to sort out these delays in appointments.

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Responses

Response from Lesley Anne Jones, Patient Advice and Liaison Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking the time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 282888 or visiting their office in the Main Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Mrs L. A. Jones

Patient Advice and Liaison Officer

Princess Royal Hospital

Telford.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to reply and provide feedback to the TRAQS team.

We aim to provide an efficient and patient focused service for all of our patients and are happy to hear that your experience was a good one.

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Response from The Princess Royal Hospital

I am sorry that you faced a delay at your appointment. Sometimes these are unavoidable (in which case often we need to do more to explain that there will be a delay and the reasons for this) but there are definitely actions we can take and are taking to reduce avoidable delays. Thank you for sharing this with us.

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Updates, changes and questions related to this story