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Noone communicates with me- still don't know who...

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"Noone communicates with me- still don't know who..."

About: William Harvey Hospital (Ashford)

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I gave birth to a sleeping baby boy on the 20th Jan this year. My husband and I agreed to a post mortem to see if a reason could be found for our sons death. As yet we have had no communication whatsoever from anyone. I've tried calling the hospital (William Harvey) who say that they do not have the information as the postmortem was done in London, I've tried several times contacting my GP to see if she would be able to locate the person/s who have the information and she has not called me back (last call I made to her was two weeks ago now) My husband and I have been left in limbo, I'm well aware from the overall attitude of people I've spoken to so far that my sons post mortem results are not seen as a priority, but they are my priority. I've also been sent two letters for a gynecologist appointment, which I did not ask for, so seems like something's going seriously wrong here.

(as a side note, this does not reflect the outstanding and compassionate care that I received on the maternity ward, those ladies were wonderful and I'm extremely grateful)

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Responses

Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 29/04/2013 at 17:26
Published on nhs.uk on 30/04/2013 at 05:15

I am so sorry to hear of the problems you are experiencing at what must be the most difficult and upsetting time for you and your husband. Please make contact with the Patient Experience Team and give us your details and we will try and help in arranging for someone to contact you and help you. Our contact details are

ekh-tr.patientexperienceteam@nhs.net and if you can put in the header that you have been advised to make contact via NHS Choices we will then call you back if you can provide us with your contact number. We really want to help so hope that you feel able to do this. I would also like to thank you for your really kind comments regarding the compasionate care that you recevied and I will ensure that this is fedback to the staff involved. Thank you.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/04/2013 at 22:49
Published on Care Opinion on 30/04/2013 at 09:43

Dear Sarah, thank you for getting in touch, I would really like to be able to help you to access the information you have requested. Please do contact me by email on Julie.pearce1@nhs.net. I am very glad that our midwives provided you and your husband with compassionate care during a very stressful and upsetting time for you.

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