"Fantastic Audiology Department"

About: Southmead Hospital

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I was referred to the Audiology Dept for therapy with my balance following an inner ear infection and for help managing my Tinnitus. I found the staff to be friendly and polite, taking time to explain to me why I had this problem and in diagnosis and testing they were aware and receptive to other medical problems I had. Exercises were set and in follow up appts encouragement was given other goals set. All my appts were on time and I was treated with utmost dignity respect and professionalism. I was fitted with hearing aids to help control my Tinnitus and yesterday received a phone call to check on my progress with them. Please pass on my sincere thanks to such a fantastic team. A real credit to your Hospital .

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Response from Southmead Hospital

Dear Paul – thank you for your kind comments. The ENT service has now relocated to United Hospitals Bristol, who I am sure will continue the excellent work of the staff at Southmead, particularly as many of the existing team have relocated as part of the transfer of the service. I have passed on your comments to the new and existing managers to allow them to feedback to those involved.

Kind Regards – Steve Sykes

Advice and Complaints Team

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