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General Care in the first few days

Story from nhs.uk

"General Care in the first few days"

About: Peterborough City Hospital

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Poor communication between staff and lack of sharing notes, filling equipment up after being used leading to delays in critial patient evaluation. The cleanliness of the staff lead something to be desired and the most efficient useful person was one of the cleaning staff. out of the 10 staff there was only one on the shift that was trained to do care and IV's and the others just came in mumbled something which I or the patient could not understand, made a mess and went away.

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Responses

Response from Peterborough City Hospital 11 years ago
Peterborough City Hospital

Submitted on 26/04/2013 at 14:46
Published on nhs.uk on 27/04/2013 at 05:15

We are really sorry to hear that your experience of our hospitals were not of the quality that we aim to provide and would like to look into these issues more closely.

In order for us to do this and so we can provide you with feedback it would be helpful if you would contact the Patient Advice and Liaison Service (PALS) on 01733 673405 or email pals@pbh-tr.nhs.uk

We take all comments from patients and visitors seriously and strive to ensure that we use them to continuously improve patient experiences.

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