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Abysmal A&E service

Story from nhs.uk

"Abysmal A&E service"

About: Leicester Royal Infirmary

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Attended on Thursday 18th April at 23:45 with my brother in law who had a foreign object (Rusty Screw) embedded 16mm into his heel.

Triaged and X-Rayed by 00:15, finally seen by a doctor and treated at 06:45 (7 hours after arrival).

Astounded to see the minor injuries unit closed at 2am, minor patients then filtered through amongst the majors, approximately 1 patient per hour called through.

Notice board waiting time changed from 4 hour to 5 hour wait at about 06:00.

Majority of minor patients gave up in disgust and went home.

No pain relief offered at any time, including when the screw was pulled out of his foot.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:38
Published on nhs.uk on 10/10/2013 at 04:00

Dear reviewer, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would like your comments about your brother-in-laws treatment in A&E to be formally investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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