"Lack of care at Wansbeck Hospital "

About: Wansbeck Hospital / General surgery

(as the patient),

2 years ago I was told to go to Wansbeck Hospital by my GP who thought I had rumbling appendix.

After waiting for ages I was eventually seen, was told nothing was wrong with me, given morphine even though they told me basically I was imagining my pain. After 4/5 days I was discharged with an infection in my tummy button from exploratory surgery, still in agony.

A month ago, severe pain in my stomach once again, was treated in corridor when I was first admitted. I was discharged later that night, sent in once again by my GP on Thursday, was given morphine once more but was seen by the consultant after the pain killer had started.

They informed me I had low BP, I was kept in overnight. Friday I was in agony once more, topped up with pain killers but nothing was being done to find out what was wrong. Friday night was told I was having exploratory surgery next morning.

I asked why, was told they didn't know. I asked 3 times, to this day still don't know, couldn't eat anything still in agony. Saturday morning taken for surgery, decided that when I had passed urine normally I would be discharged. 6:30 sat night was told I was going home, still had not been to toilet normally.

I asked a nurse what was going on, she said I had to pass water before I went. I asked if I would be getting pain relief. She said she didn't think so. I really wasn't happy about this as no one seemed to know what was going on.

My partner asked for the Drs name, we were told the nurses didn't know, which I found strange as they were on a ward working with him. The nurse went to see what was happening about passing urine and was told by the Dr to put a catheter in and get the urine from me that way. I felt like he just could not be bothered, he relented on the pain relief and I was given medication for the pain and discharged.

I took the meds as I had been told, but felt very light-headed but just put it down to not feeling too good. Sunday I took the medication and felt very light-headed once more, by the monday I could hardly stand.

My partner phoned for a GP to visit, she came about 30 minutes later, I told her everything that had happened and gave her the meds I had been given. She asked to see the discharge sheet with the meds on, there was no mention of the meds on the discharge sheet. She asked who had given me the meds because they had given me tablets for HIGH B/P, when in actual fact I had LOW B/P. She told me to take no more and to put in a formal complaint about Wansbeck Hospital.

Three weeks after that I had to go for an appt to my Drs to see how I was getting on. I told the Dr what had gone on. He got my notes up onto the computer and there was nothing put on by Wansbeck to say I had been there. He was livid and once again a different Dr told me to complain about Wansbeck.

I have no faith whatsoever in this hospital. I felt as if no one cared. There were some nurses that were great, but none would give me the Drs name. I fully intend to make a formal complaint against this so-called caring hospital.

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Response from Northumbria Healthcare NHS Foundation Trust

Dear Claire

Firstly, thank you very much for getting in touch with us.

I am very sorry that you’ve had such a painful and difficult time, and that your experience of care at Wansbeck Hospital has given you so much cause for concern.

I'd want you to know that I take the points raised on the website very seriously indeed.

The lack of compassion, behaviour of staff and poor information giving that you describe come as quite a shock if I'm honest. It is not the kind of feedback that we expect to receive.

Our staff are usually recognised for their kindness by thousands of patients every year and so you will understand why we want to act immediately to discover why this was not the case for you and to address any outstanding issues.

I would urge you to contact me as soon as you can so that I can find out more. You can contact me by email at annie.laverty@nhct.nhs.uk

I understand you intend to make a formal complaint, in which case you can do this by contacting our patient services department on

0191 203 1340 or email


Alternatively there is an online form on our website:


With best wishes,


Annie Laverty

Director of Patient Experience

Response from Patient Opinion

Dear ClaireDn,

Just a quick note from us to say that Northumbria Healthcare were alerted to your posting last week and have let us know that they tried to respond shortly afterwards.

We're not sure why, but we didn't receive the response so there has been a delay in you hearing back from them.

We're really sorry about this, thanks for your patience.

Amy, on behalf of the PO team

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