"non-communication"

Anything else?

my mother in law was admitted as an emergency just before Christmas and was kept in for over 4 weeks until being sent to another hospital for surgery. it took them 3 weeks to inform us that she needed an operation. because my mother in law is a USA national, the insurance have been involved with payment. the hospital have been more interested in the payment instead of any communication. the finance are still chasing my mother in law instead of dealing with the insurance company involved. the hospital my mother in law went to for the surgery have dealt with their part quite easily so why has this hospital not done so. We were repeatedly told by admin staff that they were only doing their job when in reality they were being obstructive and restricting access to individuals who could give us information or make decisions. my mother in law returned to the united states and We keep getting threatened by the hospital with the border control agency not to permit my mother in law back in the country until this has been paid, this is a matter between the insurance company and the nhs and no longer should anything to do with my mother in law.