"Not good!"

About: William Harvey Hospital

Anything else?

On 06/04/13 I Had to call an ambulance (I was 8 weeks pregnant) out as i was doubled over in with pain, was shaking, vomiting and hadn't eaten or drank anything properly for days as this pain got gradually worse.

I was curled up in a ball crying and firstly got refused an ambulance, then got a call back saying someone will be with me within an hour.

I had to go up to A&E, i got took straight in and put on a bed. It took took 4 hours and me sobbing to be seen. I don't think I'd have been seen for longer if it wasn't for people in with patients coming to see if I was ok..

When i was finally seen i was given cocodamol and anti sickness. The doctor gave me the option to stay in or go home.

I told him I'd rather stay in as I haven't eaten properly for a week and i've been vomiting, have already lost a fair bit of weight and I'm in absolute agony, I can't rest at home as I have a 1 year old.

to which the Doctor laughed at me and replied "a hospital isn't a place to come and have a rest, you can do that at home."

Someone eventually came and took me into CDU ward and said that I didn't really need to be taken there as the doctor said I can go home after I'd has some fluids through IV.

The porter made a fuss and made me feel like an absolute liability wheeling me into a room full of people trying to sleep, turned the lights on and left me there as she went to speak to someone about where I was meant to be, I told her I would go if it's that much trouble and I don't need to be here, to which she shouted to the nurses "it's ok she's going home.' She took my canula out and sent me on my way (baring in mind I could not walk or even stand properly without wincing in pain)

I had no transport as I came in by ambulance, I had to wait outside for an hour at 12.30am for someone to pick me up.

This is not the first time I have been treated badly and every time I need to go I dread the way I will be spoke to. I was left on the floor vomiting when I was 37 weeks in a previous pregnancy as they had no beds.

If you can go elsewhere, please do!

Story from NHS Choices

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Response from William Harvey Hospital

We are so sorry to hear of your experience when you visited A&E and EAU/CDU at the WHH. All feedback from our users is logged and your feedback will be provided to the Matron in charge of the unit at WHH. However we are concerned that you dread coming back into the hospital and would like to discuss your concerns further with you to try and provide you with some reassurance for the future. If you feel able to make contact please email the Patient Experience Team at ekh-tr.patientexperienceteam@nhs.net with your contact details and they will call you and discuss the best way forward to help.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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