"Inefficiency"

About: Nottingham University Hospitals NHS Trust - City Campus Nottingham University Hospitals NHS Trust - City Campus Nottingham NG5 1PB

Posted by Spooner (as the patient), 10 years ago

Here's an example of inefficiency in the NHS.
On the Saturday I was puzzled by a letter I received by first class post cancelling an outpatient's appointment- which I hadn't got! Then on the Monday I received, by second class post, the letter giving me the appointment!
Why make an appointment and immediately cancel it? What a waste of time and postage.
I then had to go to my GPs to find out what was going on, and get the results of a scan.

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Nottingham University Hospitals Trust

Submitted on 25/04/2013 at 10:05

Published on Care Opinion at 10:08

I agree this does indicate inefficiency. If you might contact me directly on 0115 969 1169 ext 56696 we can look into this further to check this is a one-off as opposed to a wider problem.
Sue Chapple – Outpatients Matron

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Inefficiency

"Inefficiency"

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