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Very grateful to all concerned

Posted By Albatross125

"Very grateful to all concerned"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as a service user),

Although I have given a 4 rating in all the boxes the questions were not really relevant to my experience, which was quite straightforward.

Visited doctor with painful knee and advised I would be referred for physiotherapy. Two weeks later received a phone call from TRAQS offering appointment at PRH four weeks later. Have had four sessions of physiotherapy and now discharged.

Physiotherapists excellent and have no complaints about the service received.

Very grateful to all concerned.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 11 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 25/04/2013 at 22:28
Published on Care Opinion on 26/04/2013 at 15:27

Many thanks for forwarding feedback relating to your recent referral for Physiotherapy.

I am pleased that TRAQS was able to arrange an appointment at your choice of hospital and that you have had a satisfactory outcome to your treatment. We appreciate all feedback especially when its positive and resulting in the patient receiving the desired outcome..

Thank you again for taking the time to contact us.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust 10 years ago
Shrewsbury and Telford Hospital NHS Trust

Submitted on 01/05/2013 at 11:11
Published on Care Opinion on 02/05/2013 at 11:14

Thank you for your kind comments regarding the staff involved in your care. I will be happy to share them with the staff concerned.

Response from The Princess Royal Hospital 10 years ago
The Princess Royal Hospital

Submitted on 26/10/2013 at 14:19
Published on nhs.uk on 05/01/2014 at 23:30

That is wonderful to hear. Thanks for letting us know.

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