"Totally dissatisfied"

About: Royal Surrey County Hospital

Anything else?

I was taken to a and e by an ambulence.Where i was told that i was going to have an operation on my lower abdomin.So waited in a and e for nearly 8 hours then was told that i didnt need an operation and was transferred to another ward.I am really dissatisfied that they didint give me the information.I would not reccomend it to family and friends

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Story from NHS Choices

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Response from Royal Surrey County Hospital

Thank you for sharing your feedback with us. We are very sorry to hear about your experience. To enable us to look further in to this I would encourage you to contact our PALS team http://www.royalsurrey.nhs.uk/Patient-Advice-and-Liason-Service You can contact PALS by phone on 01483 402757 (direct line) or via the hospital’s main switchboard number - 01483 571122 – on extension 2059. You may also write to the PALS service at Royal Surrey County Hospital, Egerton Road, Guildford GU2 7XX, or e-mail rsc-tr.PALS@nhs.net Kind regards, Royal Surrey County Hospital

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