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Empathetic sensitive care

Story from nhs.uk

"Empathetic sensitive care"

About: University Hospital Of North Durham

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My daughter who is 16 had to visit , and was treated with courtesy respect and empathy by all who dealt with her. From the first person who did checks on height , weight and a breathing test, who really helped her to do it properly and had a such a positive happy manner ( as did everyone...); the Doctor who treated her as a grown up, even when she spontaneously burst into tears at the mention of a blood test; the unfortunate person who had to do the aforementioned test who was extremely sensitive with her; and the lady who helped explain how to use the inhalers properly.

Thank you

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Responses

Response from University Hospital Of North Durham 11 years ago
University Hospital Of North Durham

Submitted on 15/04/2013 at 14:18
Published on nhs.uk on 16/04/2013 at 05:15

Thank you for providing feedback on your daughter's recent visit to Respiratory Medicine at University Hospital North Durham.

I am very pleased to hear that she had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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