"The helpful telephonist to whom ..."

What I liked

The helpful telephonist to whom I explained what a ridiculous booking system I had been through in order to make a simple oppointment with the audiology department.

What could be improved

The booking system. From the time my GP gave me 2 pages of A4( what a waste) showing a reference number, a password and various ways of making an appointment. The first phone number did not reply so I tried on line, this set of hoops took some navigating only to find Yeovil was not yet available (this was stated at the bottom of one page, well below the web site details). several phone calls later I spoke to some one at Yeovil I think. I was told there was no record from the GP she would check and ring back, this she did to say an email had now arrived and I assume I shall be sent details of an appointment, there is apparently an160 day wait. I have now received a letter from Head of Operations, The Appointment Line. This reminds me to book an appointment. How many hours of staff time has my appointment taken at what cost? This may all be due to N.Somerset P. C Trust.