"Primrose Breast Unit Derriford Hospital."

About: Derriford Hospital / Breast surgery

(as the patient),

From the receptionist to the consultants, every member of staff was courteous and professional.

I cannot praise this team enough - they turned an unpleasant and worrying ordeal into a calm and reassuring experience. It makes such a difference when dealing with a health concern if you are treated with dignity and respect by the staff involved.

Thank you to all concerned for showing how it 'should' be done, your care and consideration is very much appreciated.

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good morning

I was so pleased to note your satisfaction with the care and treatment you received throughout your visit to the Primrose Breast Unit. It is important to inform and reassure patients when they attend hospital and it is clear from your message that you felt well supported. It will give me great pleasure to pass on your compliments to the team involved.

Thank you for taking the time and trouble to post your comments.

With best wishes


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