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Trip to A&E

Posted By Tess Green

"Trip to A&E"

About: Royal Stoke University Hospital / Accident and emergency

(as the patient),

I had to visit casualty in late March having scratched the surface of my eyes. I arrived at 12. 15 ish at night. I was in a great deal of pain and couldn't see. I was scared and couldn't see. I work within the NHS and know about the pressures on the service so was concerned. However I didn't need to be. I was seen promptly and efficiently by an excellent junior doctor and was back home in about 2 hours. Thank you very much.

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Responses

Response from University Hospitals of North Midlands 11 years ago
University Hospitals of North Midlands

Submitted on 11/04/2013 at 16:01
Published on Care Opinion on 12/04/2013 at 10:08

Dear Tess,

Thank you for taking the time to tell us about your experience at University Hospital.

The care and attention we give to our patients 24 hours a day remains our key focus and I’m delighted the service met your expectations.

I will ensure that all staff in the Emergency Centre are made aware of your comments and that their hard work is appreciated.

Kevin Parker – Matron, Emergency Medicine

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