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I am very happy with the health services

Posted By Jazz741

"I am very happy with the health services"

About: HMP Stocken / Primary care

(as the patient),

I am very happy with the health services, because when I feel pain they help me get better. I had a kidney problem and with decent treatment I am now better. I am not English. It was difficult for me to explain.

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 09/04/2013 at 20:48
Published on Care Opinion on 10/04/2013 at 09:48

picture of Jane Danforth

Thank you for sharing your story. I was pleased to hear you received good treatment even though it was difficult for you to explain.

I am pleased you feel better and you were able to recover fully.

I will ensure the staff at Stocken print out this posting for you as I know you have very restricted access to computers and ask them to let you know that a reply has been sent.

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Response from Graham McCrindle, Clinical Matron, HMP Stocken, Nottinghamshire Healthcare NHS Trust 11 years ago
Graham McCrindle
Clinical Matron, HMP Stocken,
Nottinghamshire Healthcare NHS Trust

Submitted on 17/04/2013 at 10:50
Published on Care Opinion at 11:03

I too am also very pleased that you have been able to receive effective treatment for your condition.

I am particularly pleased about the comment you have made about the language barrier.

We at Stocken have not cared for many foreign national prisoners, however we have recognised a potential issue with communication and we have completed some important and needed work in meeting this challenge.

I am pleased that on this occasion it appears to have been successful.

W e are also continuing to develop our services to meet the needs of our population as a whole.

As previously stated this comment will be posted within the healthcare department.

If you wish to view it simply ask for it to be printed in your preferred language.

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