"ophtalmology and PAL a pure joke"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

after a horrendous time with the ophthalmologist ( no treatment or advise , she did not listen to anything ..list goes on ) I contacted PAL to make a complain that was 3 weeks ago nobody had even returned my call ( that should be done within 72 hours) apparently PAL is under staff due to numerous sickness ( may be they have been treated in ophthalmology dpt !¬ ) this is just a joke !

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust We have made a change

Thank you for letting us know about your frustration with our services. We do take feedback very seriously and use it to improve our services. Please do make contact with me by email so I can follow any of your concerns through. I can be contacted on Julie.pearce1@nhs.net

Our Patient Experience Team (PALS) have had some recent difficulties with staffing, please accept my apologies for the delay. A number of additional staff have been recruited and are due to join the team shortly to ensure we can respond to phone calls in a timely way.

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Response from Queen Elizabeth The Queen Mother Hospital

We are sorry to hear of your experiences and your comments will be noted and fedback to the Divisional lead for Opthalmology. We would like to deal with your concern and are dissappointed that we were not able to deal with this when originally raised. The Patient Experience Team are aware and have asked that you email them at

ekh-tr.patientexperienceteam@nhs.net and mark your email for the attention of a patient experience team manager and this will be escalated as soon as it is received. Your feedback is important and we do want to help, and hope that you feel able to make contact again.

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