"Lovely care in Ward 21"

About: Heartlands Hospital

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My mum was admitted to ward 21 recently, following a fall at her care home. She died, some 3 weeks later, but her care in the ward was exemplary. During the whole time, she was treated with utmost respect and courtesy, the ward was spotless and all the staff did their very best to get mum better, and then to allow her to die with dignity. I was very impressed with all of this, and also the communication from doctors and nurses to the relatives could not have been better. Everyone was so kind and helpful and we were very grateful that mum spent her last days in such a caring and committed ward.

Story from NHS Choices

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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